Return & Refund Policy

At Tita Italia, our goal is to ensure your complete satisfaction with every purchase.

If you are not fully satisfied with your order, you must notify us within 24 hours of receiving your shipment by emailing infoweb@titaitalia.com.

Return Authorization

All returns require prior authorization from Tita Italia.

Please email infoweb@titaitalia.com with:

• Your order number

• A description of the issue

• Clear photographs of the product, packaging, shipping label, and any visible damage (if applicable)

No returns or refunds will be accepted without prior authorization.

Product Condition

Returned merchandise must:

• Be in its original, unopened packaging whenever possible.

• Not be partially consumed.

• Be returned in the same condition in which it was received.

Credit or refunds cannot be issued for products that have been discarded, partially consumed, or returned without authorization.

Perishable Products

Fresh Truffles, Caviar, and all other perishable products require special handling.

If a return is authorized, the products must be shipped back via UPS Next Day Air in an insulated foam container with frozen ice packs.

Failure to follow these return instructions may result in the denial of your refund or credit.

Refunds & Replacements

Once the returned merchandise has been received and inspected by our warehouse, Tita Italia will determine whether to:

• Issue a refund for the product value; or

• Ship replacement merchandise.

Refunds apply only to the product value unless otherwise approved by Tita Italia.

Shipping charges are non-refundable.

Shipping Damage & Delivery Issues

If your package arrives damaged, appears to have been mishandled during transit, or if you experience a delivery-related issue, please notify us within 24 hours of delivery.

We will promptly open a claim with the shipping carrier (UPS or USPS). Carrier investigations generally require 3–4 business days before a determination can be made.

Once the carrier's investigation has been completed, we will notify you of the outcome and any resolution available.

Carrier Delays

While we carefully prepare and ship every order, Tita Italia is not responsible for delays caused by UPS, USPS, weather conditions, transportation disruptions, or other circumstances beyond our control.

For time-sensitive orders, we strongly recommend selecting an expedited shipping method and allowing additional transit time.

Claims

Claims must be submitted within 24 hours of delivery by emailing infoweb@titaitalia.com.

Please include:

• Your order number
• A brief description of the issue
• Clear photographs of the product, its packaging, and the shipping label (if applicable)

Please do not discard the product or its packaging before speaking with a member of our Customer Service Team. We may require additional information or ask that the product be returned for inspection before a refund, replacement, or credit can be approved.

Our Customer Service Team will respond during normal business hours, Monday through Friday.

Return Address

Tita Italia Wine & Delicatessen
1408 NW 23rd Street
Miami, FL 33142

Additional Information

• All prices are subject to change without prior notice.

• Actual products may vary slightly from the photographs displayed on our website.

Thank you for choosing Tita Italia. We sincerely appreciate your business and look forward to serving you again.